Helena Partnerships is spending around £250,000 implementing Capita’s TotalMobile system across its workforce. The project has just begun and is due to be completed by the end of 2013.
The Capita system will allow Helena’s staff to access, capture and edit information saved to a single system at any time and from any location. Capita reported that TotalMobile works with almost any mobile device and uses an ‘active middle office’, an intelligent software layer which sits between the user’s mobile device and back-office systems to allow information to be transferred instantly.
Colin Ward, customer and information director, Helena Partnerships, said, “The purchase of TotalMobile continues our relationship with Capita and adds a new dimension to the existing mobile platform we developed in 2006. TotalMobile is the perfect platform for our in-house CRM system and will let us share and update customer information using smart e-form technology.”