Joseph Rowntree Housing Trust is implementing Civica’s Cx Housing Management, Cx Asset Management, Civica Involve and FinancialsLive in a new five-year agreement.
Civica’s cloud-based software and customer portal will be used by the housing provider to engage with residents better, improve asset management and extend its digital transformation.
FinancialsLive provides a seamless experience across the Civica software, enabling JRH staff to switch between the Civica systems and access records without needing to log in each time. The self-service platform will allow budget holders to manage their own budgets better and the integrated Power BI reporting solution will streamline the housing provider’s financial reporting.
Becky Farrell, transformation programme manager, Joseph Rowntree Housing Trust, said, “Our partnership with Civica will mean we can offer the most accessible services to residents and meet the government’s new tenant satisfaction measures.
“Joining our housing and finance needs into a single integrated system will give us fast and accurate real-time information, allowing us to help our residents faster and more effectively with any problems, while keeping an eye on our costs.”