With help from Montal Computer Services, Eastlands Homes has completed the first phase of implementing mobile working for its responsive heating and electrical services within its repairs team, with 55 workers now using the system.
The new system proposed by Montal comprises 1st Touch for mobile working, Xmbrace DRS for scheduling and SOTI MobiControl for mobile device management, integrated with Eastlands Homes’ Orchard housing management system.
Mark Murphy, repairs manager, Eastlands Homes, said, “It’s early days but the system seems to be bedding in well and operatives are quickly becoming familiar with the new ways of working. Our decision to have specific expertise provided by Montal who helped us procure and project manage the initiative was a good one.
“We are very pleased with what we have achieved, but there’s still a bit to do to get to where we would like to be. We will be working hard to make these further improvements over the coming months”.
The second phase of the project will introduce Xmbrace DRS’s Project Planner module for Eastlands Homes’ voids and planned works services.