Due to go live in June 2014, Newport City Homes is in the middle of implementing a new housing management system from Kypera alongside its Microsoft Dynamics CRM system.
NCH’s implementation of Kypera Housing is part of a large transformation programme around customer service. The programme also includes the deployments of Microsoft Dynamics CRM with a data warehouse to deliver many of the housing IT system functions both inside and outside the contact centre.
Owen Barrett, IS manager, Newport City Homes, said, “The big issue I’ve always had is the datasets we keep are numerous, complex and costly. We need to rationalise and CRM is the perfect way to do this.”
Having completed the Dynamics CRM implementation, NCH wanted a modern rents and service charges system based on the latest technology that aligned with its existing Microsoft platforms and CRM and provided back-office support for its finance, income recovery and home ownership teams.
NCH reported that it chose Kypera Housing due to its Microsoft compatibility, ease of use and value for money.