Colchester Borough Homes, a subsidiary of Colchester Borough Council, has implemented a new housing management system from Northgate Public Services to give its tenants better access to more digital services.
Managing the project remotely owing to the pandemic, NPS worked in partnership with CBH and the council to ensure NPS Housing went live in under a year; NPS reported that similar transformations would normally take at least 18 months to implement.
Once all phases of the project are complete, tenants will be able to view their rental statements, manage payments and report repairs from their homes.
At the same time, CBH’s staff working remotely can update tenancy records from any device and analyse data such as the geographical location and condition of properties at the touch of a button.
Gareth Mitchell, chief executive, Colchester Borough Homes, said, “With NPS Housing, we have the firm foundations we need to push the boundaries of innovation in housing and continue to meet the needs of our residents for many years to come. It is a testament to the teams involved that we have completed this work in such a short space of time and under such extraordinary circumstances.”