Northgate Public Services is set to modernise housing services for Brighton & Hove City Council.
The council has selected Northgate’s housing management system to offer more self-service options to residents and enable flexible working for staff. The solution will enable residents and staff to access any housing-related information they need from any web-enabled mobile device.
Mo Lawless, programme manager, Brighton & Hove City Council, said, “We wanted to make it easier for residents to manage their rental payments, service charges and repairs in a way that best suits them and to enable our staff to have more time to support the people who need a more dedicated service.”
Northgate Housing will enable Brighton & Hove’s residents to log repairs, pay rent and service charges from a phone, tablet or PC and access the latest status of any enquiries or repairs.
Authorised council staff will have instant access to residents’ records and will be able to add notes or update information while they are out in the community, saving time and helping to ensure the latest details are available across the housing service.