Nottingham City Council is modernising its housing service with Totalmobile, with a focus on voids and job scheduling.
Having used Totalmobile’s Protect lone-worker software for the past three years, the council is now deploying Totalmobile’s workforce management systems, Connect and Mobilise, to reduce operatives’ travel times, optimise resource allocation and increase tenant satisfaction by streamlining repairs and offering real-time updates to residents.
Jon Peel, business transformation project manager in Nottingham City Council’s housing team, said, “Our partnership with Totalmobile marks a pivotal moment in delivering housing services. This is a vital step forward in providing faster, more effective solutions for residents across Nottingham.”
The adoption of dynamic scheduling through Connect and Mobilise will improve the allocation of repairs, thereby minimising delays and costs. Enhanced tenant communication, including video diagnostics and live updates, is expected to build trust and streamline the resolution of problems.
Digitisation is also set to transform void management, replacing manual processes with automated workflows to accelerate ‘key to key’ turnaround times for properties. Improved communication and tracking will improve the coordination of subcontractors so that repairs are completed efficiently and cost-effectively.
