Rockingham Forest Housing has completed the implementation of a business intelligence solution from Qlikview to run over its OmniLedger housing management system in order to deliver more timely and accurate performance reports. The implementation was carried out by Castle Computer Services.
The housing provider reported that, before the introduction of the Qlikview system, it was taking far too long to produce reports to measure almost 50 KPIs and the resulting reports were almost worthless because they were so out of date.
Isabel Jekyll, operations director, Rockingham Forest Housing, said, “We used to spend so much time populating and running reports that were basically just lists of data. We needed to be much more fleet-footed as timeliness had become an issue and reports were taking so long that the situation had changed by the time they were available.
“The introduction of QlikView has made a real difference. Our reports are no longer about the data, but actually about what the data tells us. As a result, our performance is better than ever and we are much more flexible and responsive.
“Reports are now available when we want them and the greater visibility of information allows us to identify trends quickly and take the right action. They can now ask the right questions and be proactive, giving us time to turn a situation around before it becomes a problem. It has also been a great help in terms of speaking to contractors about any performance issues that may arise.”