• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
Housing Technology logo

Housing Technology

Housing | IT | Telecoms | Business | Ecology

  • Free Subscription
  • Search Archive
  • Home
  • Research
  • Magazine
  • Events
  • Recruitment
  • Blog
  • On Demand
  • Contact
Home / Magazine Articles / Salix adopts First Adapt’s ‘100 Questions Knowledge Map’

Salix adopts First Adapt’s ‘100 Questions Knowledge Map’

Salford-based Salix Homes is set to improve customer service with its planned adoption early this year of First Adapt’s 100 Questions Knowledge Map system. This works on a question and answer basis by taking the questions most often asked by tenants and turning them into a series of highly visual and intuitive knowledge maps.

With a new centralised customer service centre, Salix Homes wanted to ensure consistency of responses across its front-line staff and provide a ‘enter one time only’ application to tackle the perennial issue of knowledge decay (see p14, November issue of Housing Technology) by ensuring that any information given is accurate and relevant to the question being asked.

Staff working in the service centre can quickly navigate the knowledge maps to get answers to a range of frequently-asked questions thereby providing consistent and rapid responses to customers.

Salix Homes is also using the Knowledge Maps to bring together tenancy and estate services staff who have until now worked in different offices and get agreement on one consistent way of delivering services.

Looking ahead, Salix Homes’ HR and personnel department is the next area scheduled to be given access to the 100 Questions Knowledge Map.

See More On:

  • Vendor: First Adapt
  • Housing Association: Salix Homes
  • Topic: Customer Management
  • Publication Date: 025 - January 2012
  • Type: News

Primary Sidebar

Most Recent Articles

  • Free cyber-defence tools from NCSC
  • Learning from history
  • Grand Union Housing gets connected with Aico HomeLink
  • The silences in the system: Predicting and preventing damp and mould
  • Looking back and to the future: Cyberthreats in social housing
  • Hyde signs repairs contract with Totalmobile
  • Fuelling high performance automation
  • Morgan Sindall’s Carbon Zero decarbonisation tool
  • An ethical approach to arrears
  • Housing and the ever-evolving workplace
  • Supporting residents with home safety risks
  • Less innovation & more service design at RHP
  • Ateb Group outsources IT help desks to Central Networks
  • Capital Letters partners with Evo Digital to tackle homelessness
  • Calico appoints M247 for digital transformation
  • 24/7 care requires 24/7 technology
  • Govtech trends for 2023
  • Are you ready for business process automation?
  • Lincoln council moves to the cloud with Civica
  • Why do IT business improvement projects fail?
  • Flagship and Ebrik launch augmented reality app
  • Following the golden thread
  • Setting the standard for carbon-monoxide protection
  • The business case for data
  • Digital twins – When, not if…
  • Using data to build communities
  • The cyber-security jigsaw’s missing piece – Managed detection & response
  • Cyber-security challenges in housing
  • Digitalising retrofits with SHDF & HomeLink
  • Tips for improving care and support

Footer

Housing Technology
  • Instagram
  • LinkedIn
  • Twitter
  • YouTube
  • Contact
  • Free Subscription
  • Book an event
  • Blog
  • Search All Articles
  • Research
  • Update Your Subscription
  • Privacy Policy

Welcome to the housing Technology – Trusted Information For Business Professionals in HOusing

Housing Technology is the leading technology information service for the UK housing sector and local governments. We have always believed in the fundamental importance of how the UK’s social housing providers use technology to improve their tenants’ lives.

Subscribe to Housing Technology to gain market-leading research, unsurpassed peer networking opportunities and a greater understanding of your role to transform your business.

Copyright © The Intelligent Business Company 2023 | Terms and Conditions | Privacy Policy
Housing Technology is published by the The Intelligent Business Company. A company with limited liability. Registered in England No. 4958057 | Vat Registion No. 833 0069 55.

Registered Business Address: Hoppingwood Farm, Robin Hood Way, London, SW20 0AB | Telephone: +44 (0) 20 8336 2293

htc23 pop banner