Scottish Borders Housing has gone live with a new Agile customer app. Supported by Castleton Technology, the MySBHA app enables tenants to carry out simple transactions themselves such as raising repairs, paying their rent and changing their account or personal details.
Julia Mulloy, chief executive, Scottish Borders Housing, said, “The launch of MySBHA is part of our commitment to ensuring that we offer accessible services for all. Along with our CRM system which enables us to track the customer journey and diagnose issues more accurately, and our Agile working solutions which maximise efficiency by allowing our teams to access our systems while out and about with our tenants, we are modernising the way we work and transforming how it feels to interact with us.”
Dean Dickinson, CEO, Castleton Technology, said, “Integration is key to what Castleton does and we are pleased to see Scottish Borders Housing go live with an integrated set of back-office and mobilisation solutions – for example, our CRM and Agile customer and staff app solutions are now fully integrated with SBHA’s existing Northgate HMS.”