Stockport Homes has signed a five-year contract with Civica worth £1.2 million. Civica will supply its cloud-based Cx Housing, Asset Management, Contractor Workforce and Abritas software to streamline tenant services, increase automation and improve mobile services.
Civica’s software will support Stockport Homes’ plan to consolidate all online processes and move to a more tenant-centric model. It will enable a single view of tenants, properties and assets on one mobile-enabled system as well as providing the foundations for the housing provider to expand its commercial activities alongside its housing operations.
With Stockport Homes aiming to move 70 per cent of all transactions online by the end of 2023, Cx will simplify all tenant transactions through a configurable customer portal where tenants can apply for housing, bid for properties, log repairs and make rent enquiries.
Cx will offer simplified access for the housing provider’s staff, with all tenant information available in one place rather than spread across multiple applications as it is at the moment. Improved workflow and automation alongside integration with Office 365 and SharePoint is expected to improve internal communications, boosted by mobile-enabled access via any device.
John Chambers, group head of IT, Stockport Homes, said, “Civica’s Cx platform will improve our tenants’ experience and simplify processes for our staff, with the added benefit that Civica Cx is flexible enough to support our growing commercial objectives.”