Thirteen Group has selected field service management software from Kirona to improve its repairs and maintenance service for its 70,000 tenants.
Thirteen is implementing Kirona’s Job Manager and Dynamic Resource Scheduling software to improve its visibility of appointments and communication with field-based operatives.
Dynamic Resource Scheduling allows operatives to see calendars in greater detail to ensure all repair or maintenance tasks are completed within the allocated time slot. It also enables tenants to select the best appointment available for them and receive email or text alerts for confirmation or updates. Job Manager is intended to improve cooperation between office-based and remote workers to streamline processes and improve productivity.
Russell Thompson, executive director of property services, Thirteen Group, said, “Our priority is to deliver a service that benefits our tenants and enables them to have the control to book repairs appointments that suit them. By working with Kirona, we’ve been able to create a service that minimises disruption for both tenants and our trade operatives.”