West Kent Housing has signed a £830,000 deal over seven years with Civica for its cloud-based Cx Housing, Asset Management and Contractor Workforce software. The all-in-one housing platform will replace West Kent Housing’s numerous business applications and spreadsheets with a single cloud system to give one source of data, improved automation and up-to-the-minute reporting.
The new platform will be used to support key activities such as tenant self-service, repairs and maintenance, tenancy enquiries, rent and arrears, and service charge processes.
As part of the housing provider’s core objective of moving more services to the cloud, Cx will offer better connectivity. For example, maintenance and repairs operatives will have the flexibility to work anywhere, anytime, with all the information needed at their fingertips to resolve tenants’ problems quickly and efficiently, and tenants will be able to complete more activities online via the Cx portal, such as uploading images for repairs, report anti-social behaviour and manage their rent accounts.
Cathy McCarthy, housing director, West Kent Housing, said, “The real value of the Civica platform is that our staff will be able to spend more time adding value for our customers. A single cloud system and better-connected data mean we can see the full picture of a property or tenancy and act faster to resolve any problems.”
Looking ahead, Civica and West Kent Housing expect to jointly explore artificial intelligence, virtual reality, building information modelling and the internet of things.
