WM Housing Group and MIS Active Management Systems have signed a contract for the delivery of a new housing management system, eliminating five different systems spread across the group. The implementation has begun, with the first phase expected to be live by the middle of 2015.
Angus Groom, executive director for corporate services, WM Housing said, “WM Housing has grown tremendously in the last five years, but as each new member has joined our group, we have seen a growing diversification of housing systems, processes and use.”
Two years ago, WM Housing decided to migrate from its multiple business applications across the group and consolidate them onto a single housing management system. Software from MIS Active Management Systems was chosen after a detailed procurement process, including eliciting the views of the shortlisted solutions from front-line staff who would actually be using the software on a daily basis.
Groom said, “This is one of 2014’s largest IT contracts in the UK housing sector and runs alongside work to upgrade our infrastructure backbone. The contract with MIS Active Management Systems is for around 10 years and will include implementing a full mobile working solution to enable us to deliver more ‘first-time fix’ services and rebalance our resources to provide a more visible front-line presence in the areas where our customers live.
“This is a particularly challenging project as we need to bring together five different housing management systems into one while enhancing our contact centre, online presence and mobile working.”