Worthing Homes is set to implement Civica’s cloud-based Cx Housing Management, Cx Asset Management, Cx Contractor and Civica Involve software in a new five-year contract.
The housing provider has around 4,000 properties and is adding 100 new properties each year, so part of the project’s aims was to gain a better understanding of its tenants, properties and assets via a single database.
For tenants, Civica’s platform is intended to give them a greater choice of services across more channels, faster resolutions of repairs and quicker responses to queries.
Worth Homes’ staff will benefit from more flexible working, whether in the office or in the field, alongside increased automation and better workflows.
Simon Anderson, head of transformation, Worthing Homes, said, “Via this digital transformation project, we’re aiming for effortless contact for our customers combined with a single view of our customers and properties. Civica’s Cx platform will help underpin this, enabling tenant self-service, more timely maintenance and faster response times.”