Fast Lean Smart’s Visitour dynamic scheduling software has been chosen by Your Housing Group for its field-based operations.
The new software will be first used by Fix360, Your Housing’s dedicated property maintenance division before being rolled out for the housing provider’s other functions such as surveyors and housing officers.
Visitour will be integrated with Your Housing’s Microsoft Dynamics 365 platform and existing Orchard AccuServ repairs management system.
Darren Halliwell, IT director, Your Housing Group, said, “We did our research and were determined to find a technology and partner that aligned to our five-year business plan and could flex and adapt as we develop and implement our wider technology roadmap.
“Fast Lean Smart has multi-sector experience and a stamp of approval from Microsoft which gave us great confidence. We were impressed by its delivery approach and speed to implementation alongside other key factors such as ease of configuration, functional capabilities, customer communication and in-day progress.”
Once a customer’s need is qualified by Fix360’s callcentre or via online self-service, Visitour will provide the optimal appointment choices according to the available operatives and existing commitments. This will use real-time optimisation, not just finding white-space to fill in the diary, with the accuracy of time-of-day traffic speeds for each journey.
Guy Bebbington, managing director, Fix360, said, “The Fix360 board has set itself challenging customer satisfaction and value for money targets and so investment in our technology stack to achieve those targets is vital. As a real differentiator in the market, we believe Fast Lean Smart is absolutely the right partner for us.”