Mansfield District Council is in the middle of replacing its 30-year old Unix-based housing management system with an integrated solution from Aareon, 1st Touch and Documotive. The new system is scheduled to go live in April 2014.
At the end of 2012, the council’s housing department employed Sector Group to help it with the procurement of a new housing management system and although it was already using a council-wide CRM system, the housing department was keen to consider housing management systems that would offer this as an integrated feature. The housing team also wanted to introduce an electronic document and records management system.
After a market review and Competitive Dialogue procurement led by Sector, the council selected Aareon for its core QL Housing management and maintenance solution as well as QL Asset Management, QL TaskCentre, QL CRM, 1st Touch Mobile, and Documotive EDM.
Hayley Barsby, head of housing, Mansfield District Council, said, “After evaluating a number of well-known suppliers, we selected Aareon based on the overall functionality of the system, the cost and the benefits this new system is expected to deliver.
“Local people want council services to be available at the right time, in the right place and in ways that suit them. The QL Housing system will help us to achieve this by improving the processes and facilities for dealing with customers’ initial contact with us and their continued experience while dealing with us.”