Bernicia Group has gone live with a completely new housing management system from Aareon, following its earlier merger with Four Housing Group and subsequent need for a single, up-to-date suite of software.
Dave Pickard, executive director of customer services, Bernicia, said, “Our overall aims were to acquire a new housing management system that would reduce the risk of operating with obsolete software and, ultimately, make it easier for our staff to work remotely and enable our customers to interact with us digitally.
“Our previous system was out of date, presented many risks, particularly in terms of the number of complex interfaces, and didn’t support our ambition to increase our use of self-service digital channels nor support mobile working. Aareon QL will provide this and more, with additional increased security and compliance with GDPR.
Bernicia’s new implementation went live in September 2019 with Aareon QL Housing, 1st Touch Core Mobile, EDRM and DRS.