In order to mitigate the effect of rises in the cost of living and the consequent impact on its arrears, Community Gateway Association (CGA) has implemented Mobysoft’s RentSense software.
Julie Lee, head of income management, CGA, said, “Our ‘person-centric’ approach to arrears has enabled us to connect with our tenants in a more timely manner and provide services to improve their wellbeing. This approach has resulted in our 2021 year-end arrears being the lowest on record at 0.35 per cent.
“We believe there will be an increase in tenants needing some level of support. With this in mind, we considered how we could create extra capacity in our housing and income teams to accommodate the expected increase in demand, hence our decision to deploy RentSense.”