North Devon Homes is using Housing Partners’ Insight software for early debt interventions.
The Insight software highlights tenants’ financial vulnerabilities so that the housing provider can offer better support and secure vital income, while ensuring tenants can maintain their tenancies. Insight collates information from North Devon Homes’ housing management system and combines it with external data gathered from hundreds of third-party sources.
Equipped with valuable tenant data, housing officers and local authority staff can now make more informed decisions concerning their tenants and identify financial and social risks, making first visits to tenants count.
Marc Rostock, director of neighbourhoods, North Devon Homes, said, “Insight is supporting our financial inclusion campaign, allowing targeted assistance. In one project, we engaged with four tenants with problems that might have otherwise not been noticed as quickly.
“Insight has allowed our teams to ask simple but powerful questions, going beyond our traditional data. The information lets us target staff visits more effectively, meaning our assistance can be directed to those who need it most.”