North Wales Housing is moving all of its housing services to the cloud as part of a new partnership with Civica. In a new 10-year partnership valued at £800,000, the housing provider will implement Civica’s Cx Housing, Asset Management and Contractor Workforce software.
With the final choice of software partly influenced by the views of NWH’s residents’ groups, the Civica tools will be used to increase the housing provider’s self-service capabilities and enable greater automation of standardised processes. Civica’s cloud-based software is expected to provide better resilience and security, as well as better access to data for staff across NWH’s operations. The Civica platform will also support NWH’s aim to build 500 extra homes during the next five years.
Jayne Owen, finance and resources director, North Wales Housing, said, “We were looking for a new housing system which was simple to access and use for our customers and our staff. That said, this isn’t an ‘IT’ project – we think of it more as a cultural transformation project, and the staff engagement so far has been fantastic.”