First Wessex is using Orchard’s Business Process Management for Rents to improve its workflows and streamline its process for greater speed and efficiency.
A rent refunds workflow has been developed to allow First Wessex staff to request a refund which is then authorised by appropriate members of staff before being automatically sent to the finance department for processing. The housing provider has also created an automatic ‘sundry payment’ tool within its OpenAccounts financial management system.
First Wessex’s rent and sales team are saving around two minutes per refund workflow case, and with an average of 85 refunds per month, saving almost three hours each month.
At the same time, the purchase ledger team is saving about three minutes per refund workflow case, equating to over 4 hours per month, while First Wessex’s customer services team can now process tenants’ refunds quicker, enabling targets to be met, as well as reduce the number of queries from tenants about their refunds.