Tai Ceredigion is using Housing Insight’s PanConnect self-service portal and app to reinvigorate its tenant engagement strategy. The ‘TyFi’ (‘my house’ in Welsh) portal is available in both English and Welsh.
Gavin Harvey, head of ICT and business improvement, Tai Ceredigion, said, “We’ve seen immediate benefits since PanConnect was introduced. Tenants were instantly more engaged, and they can now see their live rent balances, send repair requests and report ASB issues.
“The tenants can also update their personal details so that we have the most up-to-date information. The quality of data has improved efficiency across numerous business areas and is helping us achieve GDPR compliance.”