Curo Housing has chosen Peak-Ryzex to provide fully-managed mobile services for its new 7” Samsung Galaxy Tab 3 tablets. Peak-Ryzex will provide Curo with device software build and configuration, device training, a managed service helpdesk and next working day exchange. In addition, Peak-Ryzex will provide Curo with SOTI mobile device management (MDM) software, MDM server installation and MDM training.
The Peak-Ryzex helpdesk provides the first point of call for Curo’s mobile engineers, with full support for the tablet devices and software queries so that engineers are never without a fully-operational device. If the query relates to the back office systems, then Peak-Ryzex escalates the call to Curo’s ICT team.
Neil Higham, director of ICT, Curo, said, “We wanted to provide our responsive repairs team with a single point of contact to avoid any confusion about who they needed to contact about any problems. It would be difficult for us to provide the service with our existing internal resources and Peak-Ryzex brings the skills and experience of having done this many times before.”
Curo’s responsive repairs team use 1st Touch mobile workforce software on the Android devices to receive their jobs automatically during the working day. Each day, the combined team will perform around 200 visits. The 1st Touch software is integrated with a Kirona Xmbrace DRS scheduling solution so that Curo’s planning team can dynamically allocate additional work when a repair is complete or reassign tasks to available staff. The engineers can also use the devices to sign off jobs electronically, automatically updating the back office Aareon QL system; having signed the job off, they then receive the next job.
Higham said, “The 7” tablet is a good choice because we needed a user-friendly device with a large screen that also allows the users to access the corporate intranet and other self-service systems as and when we introduce them.
“The Samsung tablets can also be managed remotely using the MDM software, which means it is easier to diagnose problems and reduce downtime. And if there are any issues that can’t be fixed remotely, the next working day exchange service ensures that a ready-to-go device is despatched immediately.”