A study by QuantSpark has found that Mobysoft’s RentSense software helps to reduce housing providers’ eviction rates by around 38 per cent, cut arrears by 1.6 per cent and reduce the number of tenants in arrears by almost 12 per cent.
The Mobysoft-commissioned research from QuantSpark examined over one million social housing tenancies owned by RentSense customers and two million tenancies owned by non-RentSense users to evaluate the impact of Mobysoft’s software.
The study into evictions found that housing providers using RentSense over a three-year period from 2015-2018 had reduced their eviction rate due to arrears by 38 per cent compared with 13 per cent for non-RentSense users.
The impact of RentSense on non-UC arrears was to reduce them by 0.8 per cent in the first year and by 1.6 per cent after two years; across the dataset analysed by QuantSpark, this was equivalent to a reduction in arrears of £600,000 per 10,000 properties over two years.
Luke Bingham, regional director, Sovereign Housing, said, “From a strategic point of view, despite the fiscal environment and welfare reform, Sovereign’s arrears have fallen year-on-year for five years and RentSense has been instrumental in helping us achieve that. It has also created efficiencies and capacity within Sovereign, giving us greater freedom and resources to tackle welfare reform.”
The study also found that housing providers using RentSense reduced the number of tenants in arrears by seven per cent over the first two years of RentSense’s use (a cumulative gain of almost 12 per cent).
Jan Goode, director of neighbourhoods, South Staffordshire Housing, said, “The risks we’ve faced have increased while our internal resources have remained the same, yet our year-on-year arrears have fallen due to our use of RentSense.”