Sovereign Housing has chosen Civica for the delivery of its new Microsoft-based data warehouse as well as improved business intelligence capabilities.
Sovereign currently has numerous applications for its tenant services, making it difficult for the housing provider to gain insights from the data spread across those applications.
With the government’s annual ‘housing sector risk profile’ highlighting a failure to manage data correctly as a key risk, the new platform is intended to act as a single location for extracting, loading and transforming the housing provider’s previously disparate datasets, leading to more insight-driven analysis, better compliance and enhanced reporting.
Andrew Bradley, head of data and analytics, Sovereign Housing, said, “We’re delighted to have appointed Civica as a trusted partner for the delivery of our new business intelligence platform. As part of Sovereign’s corporate plan, we’ve recognised that we can leverage data and analytics to drive improved customer service and increase operational efficiency.
“Working with the experts at Civica, we’ll be leveraging Microsoft’s data warehouse technologies and BI tools to transform how we understand our customers and homes.”