Broadacres Housing Association went live in July with a new web site for its tenants, based on the direct involvement of the tenants themselves in the development process.
Steve Towers, managing director, Broadacres Housing Association, said, “We know that involving people in managing their homes and estates is vital to delivering better housing services, so we applied the same principles when it came to developing the new website.”
The new site has been built by NetConstruct and allows residents in Broadacres’ 4500 North Yorkshire properties to search for housing availability when they want to change homes using a fully-interactive home-finder. They can also make improvement and maintenance requests, find out when their properties are being redecorated, and report anti-social behaviour.
The Broadacres site provides full back-office integration, is compliant with WAI-AA accessibility standards, and is based on the Immediacy content management system.
David Bentley, managing director, NetConstruct, said, “Although many features of the site also apply to private businesses, public sector organisations have to comply with particularly stringent accessibility criteria which pose a considerable challenge to many web developers.”