Civica’s MultiVue master data management software is now being used by Wheatley Group to join the dots between its disparate data sources to provide a complete, accurate and shareable view of their tenant data.
Wheatley Group decided to implement MultiVue to merge and match data, eliminating duplicates and creating a ‘golden view’ of each tenant.
As a result, the Civica software provides pro-active alerts relating to tenant and property safety in almost 80,000 homes, streamlined service delivery to over 200,000 customers, earlier interventions for vulnerable tenants and a ‘golden record’ for each tenant through real-time sharing and updating information across departments and third-party organisations.
