Worthing Homes has reduced its arrears by £25,000 with the help of Mobysoft’s RentSense.
Before the pandemic, the housing provider’s approach to income collection was based around being active in the community and visiting tenants.
Simon Anderson, head of customer services, Worthing Homes, said, “As a result of not being able to visit tenants in their homes, our housing officers have instead been able to speak to and support more tenants than before, and they are now completing all their cases every week in RentSense.
“RentSense helped us reduce our arrears since the start of the pandemic by £25,000. There has also been a 12 per cent reduction in tenants who owe more than three months of rent, despite the pandemic and during a time when the rollout of universal credit was gathering pace among our tenants.
“There’s no doubt we wouldn’t be where we are today if we didn’t have RentSense; our arrears, processes and income team would all look very different. Without it, we would undoubtedly need a bigger team, and without the early interventions, we wouldn’t be able to support those tenants who fall into arrears or miss payments so we can maintain more tenancies.”