As part of a new five-year contract with Orchard, Acis is now using the software provider’s CRM and digital platforms.
Orchard is also helping Acis to process and manage antisocial behaviour cases, customer compliments and complaints, and surveys. Orchard’s CRM and digital platforms are supported by electronic document management, single sign on and integration to Microsoft Exchange.
Greg Bacon, chief executive, Acis, said, “Our customers are our main priority so it’s important we invest in the right tools to help us provide better services to them. We have worked with Orchard for some time and have recognised them as a trusted provider to the housing sector for many years.”