AmicusHorizon is introducing Manifest Software Solutions’ Universal Adapter software to support the management of more than 28,000 homes across London, Kent and Sussex by reducing the need for multiple applications and duplicated manual data-entry processes.
Manifest developed the Universal Adapter last year after finding that many housing providers were frustrated by the complexity of integrating software from different suppliers.
The introduction of the Universal Adapter enables AmicusHorizon to access minute-by-minute updates on faults and repairs, ensuring its properties are compliant with guidelines and regulations.
Robert Stewart, business solutions manager, AmicusHorizon, said, “We chose Manifest’s Universal Adapter alongside a BPM system from Orchard because it gives the right combination of integration capability and core systems ‘know-how’.”
The Universal Adapter also enables tenants to select and book online a particular repair time-slot and to complete tenancy agreements and associated documentation online (reducing the need for face-to-face meetings with AmicusHorizon’s housing officers), as well as enabling repair contractors to upload information into a centralised system for compliance monitoring.