Black Country Housing has rolled out a new Samsung phone and tablet estate from Abzorb to improve remote working and connectivity.
Steve Kesterton, ICT project manager, Black Country Housing, said, “All of our staff now either hybrid-work or are out and about visiting tenants or doing repairs, so constant and reliable connectivity is vital. Even though we mostly operate in a built-up area, there were occasions when we would struggle with mobile reception. Abzorb’s solution lets us seamlessly transfer to another mobile network so we never lose coverage.”
BCH previously had an inflexible contract which made it difficult to remove or add mobile devices when needed. The housing provider also struggled to get an overall view of its mobile usage because it was only available for each department. Abzorb has given the housing provider a dedicated portal for managing all of its devices and for full reporting on usage and billing.
Kesterton said, “Another bonus was that Abzorb carried out the entire roll-out of the mobiles and tablets. We only have a small IT team and so setting up and shipping 150 mobile devices would have taken us about three weeks!”
