Connect Housing has chosen Castleton Technology as its partner in a £1.3 million, five-year contract for the implementation of an organisation-wide suite of ERP-based housing software. The project is already underway and due to be completed by April 2020.
Following a tendering and procurement process facilitated by Alysium Consulting, Castleton will deliver its integrated housing platform encompassing CRM, housing, financials, repairs, contractor portal, purchase-to-pay, electronic document management, business intelligence reporting, data services and asset management solutions.
Connect Housing is also further enhancing its digital capabilities by augmenting its new housing platform with Castleton’s Agile solution for workforce automation alongside Castleton.Digital and its newly-acquired Communications Manager for instant self-service interaction through portals, tenant apps and SMS communications. Castleton’s Maintain solution will support Connect’s continued investment in good housing through optimised asset management.
All of the Castleton software and digital modules will be fully integrated in order to allow Connect to operate as a ‘joined up’ organisation, enabling events occurring in one area of the business to be fully visible in real-time to other areas of the business.
Helen Lennon, CEO, Connect Housing, said, “Having gone through an extensive competitive-dialogue procurement process, we are delighted to appoint Castleton as our housing technology partner for the next five years and beyond. Castleton engaged with us on a comprehensive basis throughout the process and have invested a lot of time and effort into understanding our organisational needs and growth strategy.”
Dean Dickinson, CEO, Castleton Technology, said, “Working in partnership with Castleton, Connect Housing will embark on a major channel shift for the benefit of both its staff and tenants. Employees will be able to access information anytime, anywhere, and Connect tenants will have the ability to communicate with their landlord at anytime in a number of ways and on any device.”