Clanmil Housing has implemented Civica’s Cx Housing digital platform in order to gain a real-time, holistic view of its tenant and property data, replacing multiple unconnected data sources that were hindering the housing provider’s front-line staff.
Having struggled to collate data from a range of disparate applications and sources, as well as lacking a CRM system, Clanmil bought Cx to ensure it has the information it needs to be responsive and to focus services where they are needed. Clanmil’s investment in Cx as an early adopter was recognition of its ambition to be simpler to work with, as a customer, member of staff or contractor exploiting the integration power of the open APIs to work more seamlessly.
Tom Potter, digital business transformation manager, Clanmil Housing, said, “We chose Civica’s Cx Housing because it provided the platform we needed to create a single view of our tenants and their homes. It will also help us to develop more customer-centric processes. More interestingly, the benefit of Cx providing open APIs allows us to integrate new and emerging technologies in the future.
“Our go-live of Cx was a relatively smooth experience. As with any major software implementation, we expected some problems but with lots of planning, and hard work from both teams, it was pretty straightforward. It’s still early days and we’re working with Civica and our users to fine-tune the system and to plan our next upgrade.”