Falkirk Council has replaced its previous housing management system with a new HMS from Northgate Public Services in order to create a one-stop shop where tenants can apply for accommodation, pay rent and book repairs online.
NPS Housing is also intended to give the council’s staff a single view of all tenant and property data instead of having to rely on multiple applications.
Kenny Gillespie, head of housing and communities, Falkirk Council, said, “With NPS Housing, the new technology opens many more opportunities to explore innovations such as robotic process automation and the internet of things.”
NPS Housing will enable the council’s housing staff to access and update information on tenants and properties from any device, whether they are in the office processing housing applications, working from home or visiting tenants.
With a single login, tasks such as managing housing stock, processing payments and arranging repairs can be carried out more easily, with all data stored securely in one place, eliminating the need for separate housing systems.