City of Lincoln Council, in collaboration with a number of other local authorities, has launched an online repair reporting service for its tenants. The new service has been developed in partnership with public-sector technology provider Made Tech.
The council’s digital service has been funded through a local digital fund from the Department of Levelling Up, Housing and Communities (DLUHC). City of Lincoln Council received £350,000 for the project and is the first council in the UK to implement the service, which will now be available for other local authorities to use.
Tenants can now book non-emergency repairs online rather than telephoning the council. There are also plans to add more features to the service, including the ability to amend or cancel a booking, report communal repairs and offer repair options to leaseholders.
Donald Nannestad, portfolio holder for quality housing, City of Lincoln Council, said, “Thanks to the council and the Made Tech team, we’ve developed a new service that improves our tenants’ lives. We’ve put user research at the heart of the service, and we’re proud of the work the teams have done to make this accessible to those who need it.”