Following a tendering process earlier this year, Scotland’s Link Group has extended its use of a lone-worker protection system from Guardian24.
Link Group reported that despite initial resistance, staff using the Guardian24 mobile phone-based system on a regular basis find it quick and easy to use, with the number of escalations reducing as it is used routinely for logging activities.
Brain Gippert, health and safety officer, Link Group, said, “The system lets us log activities and use mobiles covertly to summon help if needed. Our lone workers see the use of the Alarm Receiving Centre (ARC) as the first point of contact for Guardian24 as a positive step forward in improving communication.
“The use of individual protocols for ARC allows a more flexible approach to contacting staff on activity over-runs or failure to end activities on time, usually ending any possible escalations quickly. The provision of incident reports and the ability to provide management with an overview of use allows issues to be identified and action taken to correct them.”