The London Borough of Redbridge has gone live with a new online repairs service from Made Tech.
The user-centred service for the council’s 5,500 tenants is easy to use and avoids complex language and unnecessary logins. Tenants simply go online to log their repairs; confirmation is then immediate via text or email.
Tom Harrison, programme director, London Borough of Redbridge, said, “We needed an online repairs service that would work better for our tenants and fit around their daily lives. With Made Tech’s help, we now have exactly that. We’ve had positive feedback from our tenants who find our new step-by-step process really easy to use.”