Northgate Public Services has announced the acquisition of Snook, a service design agency specialising in the redesign of public and private services to better meet users’ needs.
Stephen Callaghan, CEO, Northgate Public Services, said, “Snook’s reputation for designing products and services that are more accessible, relevant and focused on people’s needs is unrivalled in the public sector. Combine that with our focus on putting critical information into the hands of people where and when they need it, and the result will be technology solutions that achieve the delicate balance of both meeting the public sector’s needs as well as the public it serves.”
Sarah Drummond, co-founder and managing director, Snook, said, “In Northgate, we have found a company that matches our drive and ambition, and one with the resources to fuel our growth. Our research and knowledge of service design will be united with Northgate’s open software and capability to deliver.”
Snook created the UK’s first online police feedback platform, MyPolice, supported the government’s Policy Lab division to improve the rental experience for landlords and tenants, and has helped CycleHack with an award-winning initiative to overcome the barriers to cycling in 50 global cities.