Slough Borough Council is replacing numerous outdated systems with a single cloud-based housing management system from Northgate Public Services. The new NPS Housing system is intended to give the council a single view of its customers and provide more self-service options.
The pandemic threatened to slow down the implementation of NPS Housing, but with NPS’s capability to manage the entire implementation without setting foot on the council’s premises, the major IT overhaul will go ahead as originally intended and is scheduled to go live during the first quarter of 2021.
Colin Moone, service lead for housing, Slough Borough Council, said, “We were working with really antiquated systems which were really affecting our productivity. Moving to NPS Housing will revolutionise the way we do things by integrating everything into a single system. It will give our tenants more options to manage their own lives and it will free our team to be able to spend more time supporting residents. The fact that the coronavirus outbreak hasn’t impacted the project timeline is amazing.”
Roger Birkinshaw, housing director, Northgate Public Services, said, “It is a first for us to begin an implementation entirely remotely, and I am proud that we have the people and the technology and expertise to make this happen.”