Salix Homes has introduced a new portal so that its 8,000+ tenants can manage their own tenancies digitally.
Developed in conjunction with Exactly+, MySalix features innovative diagnostic and chatbot-based technology so that tenants can diagnose, book and schedule repairs themselves, and then track their repair right up until there is a knock at their door.
Sue Sutton, executive director of operations, Salix Homes, said, “The housing sector has been one step behind for too long when it comes to technology, so a few years ago we set out to ‘rethink housing’ in order to provide services that would meet the expectations of our tenants’ changing demographics.
“MySalix is not only a great way for our tenants to report and schedule repairs, but unlike other portals in the housing sector, the technology also completely removes any manual intervention from our teams to raise the repair – it all happens in real-time for our tenants.”
Rob Chantler, director, Exactly+, said, “Salix Homes’ ‘rethink housing’ initiative made it possible for us to challenge the traditional ideas behind a property services solution and introduce innovative technologies such as the ‘repairs bot’.”