Sovereign Housing Association has chosen HCL PowerObjects for a £1.3 million Microsoft Dynamics 365 project to link its customer contact, tenancy management and home ownership teams together on a single system. Dynamics will be rolled out incrementally across Sovereign during the next two years.
At the moment, Sovereign’s various teams each need to use a number of systems to manage their information workloads and data processes, including MIS AMS’ ActiveH, ROCC’s Uniclass and Civica’s Keystone. As a result of this lack of integration and shared data, customer contact staff in particular have to toggle between many different applications and screens when responding to enquiries.
Sam Dart, head of digital technology services, Sovereign Housing, said, “Dynamics 365 will help us to manage our customer relationships more efficiently, both within the business and externally. Once we are all looking at the same system, we will all be responding to the same information, coming up with the answers and therefore giving the same advice. Furthermore, we’ll be able to see natural links between seemingly unrelated situations and be able to respond accordingly.
“Our home owners, affordable renters, private renters and shared-ownership customers are all equally important to us. If we can gather all of the knowledge and data that we need to support them in one place, then we can ensure that they enjoy a modern, connected experience, whether that’s when we’re doing work on their properties, helping them move to a new home or supporting them in their day-to-day lives.”
Nicole Sharp, housing integration director, Sovereign Housing, said, “We have just announced the creation of a CIO position on our executive board, emphasising the importance we place on data management and IT infrastructure. Our decision to implement Dynamics 365 isn’t just about systems – this is about placing people at the heart of what we do. We want to make life easier for our employees and our residents, saving them both time and effort.”