Vivid Housing has recently enlisted the help of Hitachi Solutions, Microsoft and Richmond Systems to create a proof-of-concept of a real-time, business analytics dashboard.
As a precursor to the project, Vivid realised that it wasn’t getting maximum value from its data and identified a service-desk system to use as a test bed for Microsoft Power BI.
Vivid wanted a single view for real-time performance metrics, monthly management information and ad-hoc analysis. As a low-risk and low-cost trial, Vivid decided to use Richmond ServiceDesk as a representative sample of Power BI visualisations to showcase the system’s capabilities.
Vivid chose Hitachi Solutions’ specialist housing team to do the Power BI project. Hitachi’s team captured Vivid’s data and analytics across multiple systems and created a friendly, self-service dashboard. The interactive dashboards visualised Vivid’s KPIs, highlighting performance trends against SLA targets.
Mark Wilson, CIO, Vivid Housing, said, “Hitachi Solutions impressed us with its knowledge of the Microsoft data platform and roadmap as well as its experience and expertise in business intelligence.”