Milton Keynes Council has used the same Mobysoft software and consultancy package to cut its arrears by over £400,000 as well as substantially reduce the number of households in arrears.
Leona Evans, housing income manager, Milton Keynes Council, said, “Since April 2022, we’ve 355 fewer households in arrears and we’ve reduced our high-level arrears [cases above £2,000] by 100 cases through support rather than not enforcement.
“Our arrears are now £415,000 lower over the past year, at £2.8m (a reduction of 13 per cent), and we’ve been able to release planned bad debt provisions because our arrears are ahead of where we thought they would be.”
