Aareon UK has recently been awarded a contract for its Aareon QL housing management system and iHousing tenant portal by County Durham Housing Management Group (CDHG).
CDHG was established in 2015 following the transfer of ownership and management of Durham County Council‘s former 18,500 properties. The housing group now consists of three local landlords, Dale and Valley Homes, Durham City Homes and East Durham Homes, who benefit from the power of a group structure while still focusing on their own communities’ interests.
In May 2016, using the Crown Commercial procurement service, CDHG issued a tender for a single housing management system for 300 users working across the group, with minimal reliance on modules that didn’t form part of the core housing system. Web based self-service was an essential part of the solution that would allow tenants to log repairs, check rent account balances, make payments, set up direct debits and to send and receive messages.
Aareon was awarded the contract in August 2016 for its Aareon QL housing management system and its iHousing tenant portal, designed to provide round the clock internet access to services and information for CDHG’s tenants, allowing them to self-serve at a time, and in a place that suits them.
As well as the core housing management modules, the complete Aareon QL offering includes a fully-integrated CRM module, Aareon 1st Touch Mobile, electronic document management and dynamic resource scheduling.