Absolute Software has completed the implementation of mobile device management software on 300 iPads and iPhones at Isos Housing. The MDM project is part of Isos Housing’s Mobile Enablement of Workforce programme (MEOW) to improve staff mobility. The first phase focuses on replacing existing mobile phones with 300 mobile devices (20 iPads and 280 iPhones).
For the MEOW programme to work, Isos Housing needed an effective way to support staff working in the community. As well as managing the fleet of 300 mobile devices, Isos had to launch a range of new systems that staff needed to access the network remotely.
For example, the repairs and maintenance division needed a job management app for trade staff to record jobs, and new CRM system will allow housing officers to manage their customer appointments remotely. iPads will provide access to more complex mobile functions, such as a Microsoft SharePoint-based application to enable its Safer Neighbourhoods team to host case notes and photographs for asset management.
Robin Greener, ICT CSI co-ordinator, Isos Housing, said, “Absolute Manage was the most cost effective system, and by far the best and most flexible product for our needs. We’re extremely pleased with Absolute Manage; it makes managing 300 devices very straightforward.”
Unusually, the implementation also includes a ‘reverse BYOD’ policy; for £10 per month, Isos staff can use work devices for personal use. As with a normal mobile contract, staff can send and receive texts and calls, access the internet and download their own apps. Along with better security management, Isos Housing has found that the programme has resulted in staff taking better care of their devices.
Absolute Software reported that the cost of the MDM system, 300 device MDM licences and annual support was around £10,000.