Flintshire County Council has bought Mobysoft’s RentSense software to help mitigate the effects of full-service universal credit and give its housing team more time to support tenants.
Flintshire was the first local authority in Wales to move to full-service UC in April 2017. The effects have been far reaching for the council, with workloads increasing for the housing team alongside an increase in rent arrears.
David Barnes, revenues manager, Flintshire County Council, said, “The increasing workload has created a real challenge for us. To ensure our rent recovery process is more efficient, our investment in RentSense will allow our rental income service to track and monitor arrears much faster through predictive analytics, trend analysis and risk profiling.
“RentSense will help us to become proactive and support tenants with their transition to UC and allow us to intervene at the earliest stages of debt so we can help our tenants and sustain more tenancies.”