Hyde Group has halved its property void times, from 55 days to 27 days, following a service improvement project with Engage Process.
The significant reduction in void times was based on a comprehensive mapping and analysis by Engage Process of Hyde’s previous property turnaround processes. The project goals were to reduce the turnaround time for empty properties, cut the cost of void repairs. make better use of tenancy notice periods and improve the quality of properties before they’re returned to use.
Andy Kelly, business analyst and project lead, Hyde Housing, said, “We now have the processes, skills and technologies to ensure we have more homes available. Our continuous improvement approach follows the FMCG (fast-moving consumer goods) model. This is a very different model to the way the housing sector generally approaches its growth and efficiency.”
Kelly said, “Our ‘base camp’ approach enables us to strategically plan service improvements, starting with building a good foundation then moving to the visionary state. This means that we can gain immediate improvement through quick wins and continue to build long-term improvements as we move through base camps.
“We use the Engage Process platform as a group modelling tool. It helps us to understand our system touch points, indicate risk points, calculate costs to serve (including the resource times for each step) and gives us process data to highlight low performing processes.”
