Lincolnshire Housing Partnership has bought Mobysoft’s RentSense software to alleviate its administration of universal credit and to give it a single view of its arrears.
LHP originally approached Mobysoft after its formation from the 2018 merger of Boston Mayflower and Shoreline Housing Partnership as part of its plan to consolidate the two organisations’ housing systems.
Wendy Walker, head of income, Lincolnshire Housing Partnership, said, “We wanted to align our working practices across both sites and have one view of arrears cases that can be reported globally. RentSense works across both of our existing housing management systems which makes reporting and monitoring our arrears performance so much easier.”
LHP was also concerned about the impact of universal credit (UC) on its tenants and how this could have a knock-on effect to performance across the group. It had already seen UC increase the administration time it needed to verify rents, along with a rise in arrears, and needed to create efficiencies to deal with UC claimants’ rent accounts.
Walker said, “RentSense will help us create more time for the income team so they can address their caseload and support the tenants that need any additional help.”