Metropolitan Housing is using software from Mobysoft to gain a better understanding of its tenants’ rent arrears.
In advance of the introduction of universal credit, the housing provider has spent three months implementing RentSense, a rent arrears decision engine which uses complex algorithms to analyse a tenant’s account and assess whether they are in genuine arrears or just technical arrears. This enables Metropolitan to accurately identify which cases warrant further attention so that it can allocate staff resources as efficiently as possible. Metropolitan estimate the technology could reduce the time spent dealing with arrears by 25 per cent.
Jenny Danson, executive director, Metropolitan Housing, said, “The programme with Mobysoft aims to release up to 25 per cent of staff time, enabling our staff to manage their workloads better and to therefore have more time to focus on proactive tenant engagement.”